•I orchestrated a seamless video and chat functionality integration into the company’s Learning Management System (LMS) platform, resulting in an enhanced learning experience for tech professionals enrolled in career development programs.•I conducted a comprehensive needs assessment to assess the existing business landscape and justify the project’s necessity.•I orchestrated workshops and squad sessions, fostering collaborative environments that resulted in focused outcomes and a shared understanding of user requirements.•I employed the MoSCoW prioritization technique to prioritize product requirements strategically, ensuring the team focuses on delivering high-value features first.•I served as Product Owner, adeptly translating requirements into clear & actionable user stories and acceptance criteria using Jira.•I proactively engaged organisation stakeholders to capture the current state (AS-IS), employ process mapping in MS Visio, and elicit business requirements. Conduct a thorough gap analysis to identify areas for improvement and develop a future state process (TO-BE) in BPMN.•I assumed responsibility for project approach preparation and seamless communication with team members and stakeholders.•I delivered projects on budget and within established timelines, garnering positive feedback for the improved user experience and the value-added features implemented.