Controlled the deliverables of telecom system installations with clients such as the school district of South Carolina and Georgia as well as managing projects and telecom initiatives of large and enterprise accounts such as Coca-Cola, and Bank of America. Initiated, planned, executed, and successfully closed out each project. Consulted with both internal and external customers to support the project’s mission. Collaborated with cross-functional teams to ensure the success of the ‘end to end’ technical and solution delivery of the IT Network architecture.

•        Led and completed over 300+ projects within a 2–5-year contractual timeline by replacing outdated equipment and upgrading the network to improved performance and firewall protection.

•        Enhanced project outcomes by identifying gaps in standard operating procedures and leading the creation of improvement plans and training initiatives to streamline cross-state operations.

•        Ensured Customer satisfaction by complete, effective and constant communications to the customer both internal and external.

Revamped and transformed operations by streamlining communication among stakeholders to receive real-time data. Facilitated and managed project migrations during reorganization and rebranding, including, but not limited to the development of the organization’s website and marketing plan. Led stand-ups, sprint refinements, planning, review, retrospectives, and removed impediments.

•       Drove project execution by tracking project activities, eliminating scope creep, and communicating with stakeholders to ensure projects were on time and within budget.

•       Deployed the Scrum Framework and guided a team to achieve a 50% improvement in project completion rates by effectively managing backlogs and new project initiatives.

•       Initiated and led a marketing plan to rebrand the organization and revamp its digital presence, including upgrading Audio, Visual, Digital Media, and Digital Platforms.

Directed Infrastructure project initiatives for the installation and upkeep of Fiber Optic Interface terminals in designated territorial zones. Conducted equipment resource assessments, coordinated equipment deliveries, and managed the daily task allocation of Digital Technicians.

•       Managed and adhered to budgetary guidelines and authorized contract billing agreements ensuring financial accountability and project success.

•       Recouped more than $1,000,000 annually in revenue previously lost in accounts receivables by conducting thorough audits and analysis of equipment utilization.

Collaborated intricately with procurement and engineering teams to maintain and optimize equipment supply levels.