Agile Coach
• Support Agile transformation of up to 30 Agile teams building a culture of selfless leadership
• Provide guidance on feature and backlog management, with a focus on delivering value
o Increase feature deployment frequency resulting in lead times dropping from 5+ years to 3-6 months
o Drive consistent velocity of teams to between 10-30% deviation
o Increase code quality by decreasing reported bugs by 90%
• Enforce Agile practices to drive unified transparency and visibility of dependencies
• Support Agile teams: including Release Train Engineers, Scrum Masters, and Product Managers through mentoring and coaching to recommend and set action plans for continuous improvement
• Leverage AI to support creating workshop and training modules
o Train AI to create content in my writing style for expanding related info and blog posts
• Develop and deliver Agile training to the organization including facilitation of workshops as required on Lean, Agile, SAFe, and related topics
• Lead release planning activities to support rapid releases of minimum viable products and incremental delivery of enhancements
• Ensure Agile team success by supporting team charter events for new teams and leading new Agile team planning and pre-planning
• Provide coaching for team improvements by observing Agile team events, monitoring Agile metrics, and conducting 1:1 mentorship to foster a mindset of continual improvement

Innovation Leader
• Increase innovation submissions from 0 to 18, improving conversion rates from 10% to 72%, showcasing the effectiveness of the new initiatives
• Achieve a >50% developer participation rate in innovation sprints, highlighting strong team engagement and dedication to fostering innovation company-wide
• Initiate and lead the implementation of innovation sprints, transforming the company’s approach to innovation from non-existent to structured and proactive

ERG Leader (Employee Resource Group)
• Start and grow ERG to 30+ members
• Support other DEI ERG groups including Women’s, BIPOC, and LGBTQ+
• Assist People & Culture in attracting and recruiting Neurodiverse(ND) talent
• Develop and host ND-specific workshops and present to the company twice yearly
• Partner with DEI Management to provide inclusive training guidance for managers
• Provide coaching and mentorship to members for conflict resolution and accommodations
• Review and provide ND-specific feedback on process, procedures, and current best practice

Scrum Master
• Encore Excellence Award – May 2021 – Based on client feedback
• Conduct workshops and document sessions in Miro to train team on estimating, WIP, sizing, refinement, and benefits for agile/SAFe development, resulting in:
o 30% increase in feature predictability
o Velocity consistency of less than 15% deviation
• Ensure team is empowered, accountable, and trained in solid processes following SAFe principles
• Organize and facilitate SAFe/Agile ceremonies: PI and Sprint Planning, Stand-up, Check-in, Demo, and Retrospective for a geographically distributed team
• Encourage SAFe self-assessments and track metrics to provide coaching and input for continuous improvement to reach higher agile maturity
• Monitor development work, technical debts, and remove impediments to improve team performance

Sr. Implementation Consultant
• SME for Integration Management team during InterVision/Netelligent merger
• Improve onboarding process efficiency by 75%
• Create documentation, demo videos, and templates for training and data gathering
• Create billable device scripting for internal wiki
• Create installation documentation by conducting systems process analysis, focusing on quality improvement, interval reduction and data management
• Create SOP documenting best practices and continual improvement
• Manage onboarding client hardware into monitoring SaaS: provide timeline, weekly updates, and training to customer

Proactive Services Team Manager (PST)
• Build and manage newly created Proactive Services Team
• Create policies to standardize data driven documentation for monthly audits
• Develop automation to increase NOC efficiency utilizing tools and SQL scripting
– 3 months/yr man hours recovered on backup check automation
– 60k/yr revenue recovered in anti-virus deployment audit and automation
• Acceptance testing for product offerings and compare to business requirements
• Create documentation for internal and client usage for new product offerings

Service Desk Manager
• Grow Managed Services profitability from 10% to 50%
• Maintain 98% SLA adherence and 95% satisfaction while quadrupling client base
• Institute automatic case creation to increase efficiency
• Started as T1 support, worked up to manager
• Build the Support Desk to support Managed Services