Facilitated rapid solutions to rising challenges while ensuring customer satisfaction while maintaining integrity of the scope of customer and vendor contracts.

Gathered customer feedback and used findings to tailor solutions that improved the customer’s experience resulting is separate account management.

Supported department quarterly goals by encouraging customers to opt-in to additional services that capture data related to customer needs nationwide and contribute to service development.

Built and leveraged relationships with staff across multiple departments to achieve daily tasks and support day-to-day production goals on-site.

Onboarded new customers into the claims management system entering sensitive data not limited to contact information, communication preferences, and vehicle specifications.

Served as liaison between customers and vital claims management staff to maximize successful use of resources and obtain customer satisfaction goals.

Provided on-going peer mentoring to support staff performance and reach department set quality metrics.

Gathered customer feedback and interpret customer insights to identify specific needs and goals to enhance the department success rate and customer experience.

Advocated for customers by recommending additional services and process modifications to address customer pain points.