Responsibilities and Achievements:

• Orchestrated end-to-end delivery of digital solutions, ensuring strict adherence to Agile principles and timely project completion.
• Collaborated with stakeholders to refine product backlogs, aligning features with business objectives and driving a 40% increase in monthly user engagement.
• Facilitated user workshops to gather feedback, leading to the implementation of enhanced security measures and ensuring compliance with industry standards.
• Spearheaded integration efforts of secure features, resulting in a 30% increase in feature delivery efficiency and a 20% improvement in user satisfaction ratings.
• Led cross-functional teams in delivering customer-centric applications, boosting user engagement by 40% and active users by 25% monthly.
• Conducted market research to identify key user engagement features, increasing user retention by 25% and customer satisfaction scores by 15%.
• Engineered the implementation of user-centric features, resulting in a 30% rise in returning users and a 20% increase in user satisfaction ratings.
• Achieved a 50% surge in user matches and boosted user engagement by 35%, while also optimizing app loading times by 20% through strategic enhancements.
• Championed the development and launch of applications, driving a 40% increase in customer retention and a 25% boost in revenue.
• Led sprint reviews and design efforts for product enhancements, improving customer experience by 40% and raising retention by 25%.
• Directed strategic workshops to gather requirements, resulting in a 25% increase in booking accuracy and a 15% improvement in customer satisfaction ratings.

Strategic marketing, product development, business development, client relationship management, risk mitigation, pricing negotiations, transaction facilitation, and asset portfolio management.

• Conceived a strategic risk management plan that slashed exposure-related risks by 25%, ensuring a robust financial position and mitigating potential losses in a unique market landscape.
• Championed the development of market driven strategies, elevating marketing campaign efficacy by 25% and acquiring key strategic clients. Collaborated on product enhancements and new product initiatives, fuelling a 15% surge in market penetration.
• Innovated trade facilitation processes, culminating in a remarkable 20% increase in transaction volume and a substantial 25% upsurge in customer yield, achieved through strategic market positioning and adept negotiation tactics.
• Created precise annual credit reviews with a 98% accuracy rate, providing insights to the Management Credit Committee; ensured client obligation adherence and reduced processing time by 30% through streamlined transaction documentation.

• Initiated and evaluated prospecting strategies that onboarded customers in the IBG turnover range, leading to a 20% growth in customer base and revenue generation.
• Mastered accurate financial reporting procedures, maintaining daily balances and enhancing MPR and QPR reports, realising a 20% boost in financial data accuracy and reporting timeliness.