Details
| First Name | Phillip |
| Last Name | Newberry |
| Username | phillipnewberry |
Biography / Calendar
| Biography | Project Management, IT consulting, Enterprise Systems/Infrastructure Engineering/support, Systems/Infrastructure Administration, and hands on working in many verticals. Adept at identifying risks, developing and delivering Information Technology solutions aligned with business objectives, compliance and measurable results. Expertise in implementing, leading teams to complete projects on time, within budget and scope. Skilled at working with cross-functional teams to maximize profits and productivity in an Agile/Waterfall environment/s. Streamline processes to reduce costs by improving efficiency.
Core Competencies: Team Development & Leadership | Resource Allocation | Policy Development | ITIL | SDLC | Operations Cost Control | Budget | Vendor Management | Contract Negotiations | Process Improvements | Project Management (Agile and Waterfall) | Needs Assessment | Implementations, Migrations &, Upgrades Key Contributions · Over 20 years managing complex Small to Enterprise size Infrastructure Data Center, Network, Telecom and Cloud and On-Premise migrations · Managed Projects, budgets and reducing costs migrating on premise PBX’s and to UCaaS CCaaS, supporting work from home and onsite, IVR, Skill based call routing, SLA, redundancy, uptime, customer experience, reporting, and providing more features · Controlled company costs by reducing spending on MPLS circuit, reducing phone bills, and reducing maintenance costs on hardware support by 40% |
Work Experience
| Job Title | Sr Project Manager |
| Company | Genesys |
| Dates | 02/2021 – 04/2023 |
| Description | Lead and hands on with multiple projects working with multiple PM’s and teams. Lead project deliverables, maintaining scope and projects within agreeable timelines meeting business objectives. · Sr Project manager on the Professional Services team delivering Genesys Cloud for Domestic and international companies in Health Care and Financial services · Manage project financials, deliverables, risks management, budget and resource management · Daily calls, status reports, dashboards, change control, build confluence pages, and technical assistance · Contact center, migrations Prem to Genesys Cloud and API connections with SAP, Salesforce and faxing · Work on several accounts: (Converge One – AAA, Western Union, and Johnson & Johnson) supporting Agile and Waterfall methodologies projects · Managed multiple customers and projects simultaneously · Build call flows in Genesys Cloud, reporting, development, QA and training · Manage Project Charter, Budget, Project Plan, and Work Breakdown Structure · Work with MS Project, JIRA, and Confluence |