•   Played a critical role in partnering with the SVP of Engineering and the Director of Infrastructure to evangelize the organization’s Agile transformation in alignment with the vision and objectives. Evaluated various Agile frameworks, including Scrum, Lean, Kanban, and Scaled, to identify the most suitable approach for implementation and foster innovation in infrastructure projects on our digital advertising platform architecture.

•   Successfully implemented Value Stream Mapping to analyze, improve, and optimize workflows. Embracing Agile principles, events, and metrics led to a 20% increase in value delivery while driving predictability and flexibility.

•   Influenced JIRA utilization by 25% among cross-functional value stream team members and senior leadership.

•   Utilized Dr. Kotter’s leading change model to develop a comprehensive roadmap for successfully transitioning the organization and M&As to an Agile methodology during the development and implementation of the change management plan.

•   Oversaw the Agile Coaches’ team workflow, including the Infrastructure Agile Coach and Enterprise Jira Administrator, guided Agile transformation project goal setting, and managed confluence dashboards, planning, estimating, resource allocation, and overall project health for software and infrastructure initiatives.

•   Served as an Agile Coach/SM of a value stream, influencing and inspiring developers, infrastructure teams, product management, UX, data scientists, and DevOps teams on relentless improvement and customer-focused outcomes.

•   Educated on the significance of Scrum roles, events, and artifacts, including Sprint planning, Daily standups, Sprint reviews, Retrospectives, Post-Mortems, backlog refinement sessions, product backlogs, sprint backlogs, and Definition of Done.

•   Collaborated with the VS team, including infrastructure experts, on features, architecture, technology, data migration, data pipelines, ETL processing, DAGs, cloud infrastructure, APIs, and comprehensive confluence documentation.

•   Implemented Financial Management Strategies by collaborating with stakeholders to develop and execute a product roadmap, including self-service tools and digitization. Implemented applications with real-time analytics, streamlined registrations, and improved retention. Affecting over 2.5 million families, with a financial impact of $180 million on the annual budget.

•   Facilitated agile events as Project Manager/Scrum Master, including sprint planning, daily standups, sprint reviews, retrospectives, and Post-mortems. Inspired the collaboration within product management, marketing, membership, IT, DevOps, data science, and infrastructure teams to deliver projects utilizing Agile principles to meet business objectives.

•   Coordinated a system thinking approach to improve conversion rate and marketing strategies and boost membership growth through mobile analytics, geofencing, Latino outreach, leadership training, and infrastructure enhancements.

•   Spearheaded a membership growth strategy working as a Business Coach to CEOs in Florida, leveraging target marketing, outreach campaigns, social media, and infrastructure capabilities. Through these initiatives, membership growth increased by 10%. Notably, Florida emerged as the only state to meet and surpass the business objectives that year.

•   Delivered 100+ training sessions in person and virtually utilized new tools and resources, including infrastructure-related tools, to increase membership growth based on lean principles. Around 80% of the field executives provided great feedback.

•   Collaborated with the marketing team and retail stores on e-commerce projects, including infrastructure enhancements to increase sales using EAM headless content delivery, analytics, and optimization features. Our sales increased by 4%.

•   Strengthened relationships with national faith-based board members and delivered presentations to their committees.

•   Directed a multi-project program from beginning to end during the lifecycle impacting over 25,000 families.

•   Led a team of four diverse project managers, ten assistants, and over 160 indirect volunteers. Leveraged financial insights to optimize project outcomes and ensure cost optimization throughout the program lifecycle. Additionally, provided oversight on budgets, profit and loss (P&L), and scheduling and ensured compliance with local and state regulations.

•   Stewarded a $1,000,000 budget for project operations, including financial planning, execution, monitoring, and closing.

•   Collaborated with board members to develop a 5-year strategic plan, including transforming Microsoft’s software offerings into a SaaS model. It reduced budget costs by 25% and increased accessibility and the stakeholders’ satisfaction.

•   Utilized waterfall techniques like Earned Value Management (EVM) to control the project scope, schedule, and budget.

•   Applied Agile principles to increase membership, including user stories, estimations, MVP, iterative marketing campaigns, continuous improvement, scrum meetings, A/B testing, and cross-functional collaboration.

•   Fostered strong relationships with senior-level executives, board members, and volunteers through monthly meetings, verbal communication, and collaboration to achieve the organization’s objectives and milestones.

•   Championed the CRM (Salesforce) implementation and digital transformation, which increased efficiency, improved customer satisfaction, improved digital content in our platforms, and enhanced financial management practices.

•   Earned the Gold Journey to Excellence recognition for achieving the performance goals from 2011 to 2016.

•   Championed data-driven initiative to help decision-making and improvement measurements by creating KPI reporting, including Average Speed of Answering, First-Call Resolution, Average Handle Time, Customer Satisfaction Score, and Net Promoter Score.

•   Improved “First-Call Resolution” by 10% by focusing on KPI reporting, monitoring, auditing, and documenting over 6,000 calls.

•   Trained 300+ specialists on business initiatives, products, technology, wireless cards, technical knowledge, procedures, sales strategies, strategic and critical thinking, decision-making, problem-solving, negotiation, customer relationship, customer needs discovery, and documentation. Proactively volunteered with change management initiatives during the Nextel acquisition.

•   Updated the web-based tools with policies, methods, best practices, and solutions to technical issues.

•   Mentored cross-functional teams to track deliverables, identify risk management, and create mitigation plans.

•   Supported Sprint retail stores and other direct 3rd party vendors with training, resources, mentoring, and technical advice.

•   Influenced customer centricity by using data and insights to update the questions in the Interactive Voice Response (IVR) system.

•   Earned the Sprint President’s Club Award, recognized for sales performance and became one of the top 1% producers in the US.