Agile Coach & Senior Scrum Master

Team Size: 150+ resources across 20+ groups of stakeholders

Prepared and guided all Scrum ceremonies, including Daily Standups, Sprint Plannings, Reviews, System Demos, Backlog Refinement, and Retrospectives. Activities included facilitating events, coaching, removing impediments, protecting the team, promoting collaboration, fostering self-organization, ensuring Scrum principles, guiding the Product Owners, continuous improvement, tracking progress, building reports and dashboards, educating the organization, supporting Agile adoption utilizing Jira and Confluence

• Boosted Customer Purchase Experience by 20%: Enhanced the end-user journey of the eCommerce network and infrastructure of site with 12.5K-item product devices and parts catalog by collecting user feedback and implementing changes to improve user experience and product quality.
• Improved Team Performance by 15%: Trained product teams on Agile practices, Sprint Goals, and facilitated all Scrum ceremonies, Confluence documentation, optimized Jira Cloud processes, dashboard and roadmap project tracking, KPis / advanced queries, capacity planning, release management, and resource allocation.
• Accelerated Planning by 30%: Enhanced visual alignment and collaboration among teams by meticulously tracking sprints, timelines, milestones, and dependencies using Jira roadmaps, resulting in greater efficiencies in Sprint planning and execution.
• Increased Team Engagement by 30%: Established the Developer and Scrum Master Community of Practice, promoting a culture of continuous learning and adaptation, leveraging Agile methodologies, and driving innovation to enhance Agile maturity.
• Enhanced product quality by 20%: Utilized value stream improvements to identify opportunities for improving efficiency, reducing maintenance time, increasing code quality, and boosting productivity while decreasing bugs.
• Collaborated with Atlassian program manager. Designed Jira workflows, Jira Roadmaps, optimized configurations, managed project settings, tool administration, and resolved issues within Jira and Confluence ensuring seamless functionality and user experience.

Team Size: 150+ resources across 25+ groups of stakeholders

Led SAFe® Scrum ceremonies and events, ensuring effective Team Sync, Iteration Planning, Iteration Review, PI Planning (Program Increment Planning), Iteration Retrospective, Scrum of Scrums, Inspect and Adapt Workshop, System Demo, and continuous improvement, resulting in significant boosts in team productivity and stakeholder satisfaction. Activities included facilitating events, coaching, removing impediments, protecting the team, promoting collaboration, fostering self-organization, ensuring Scrum principles, guiding the Product Owners, continuous improvement, tracking progress, building reports and dashboards, educating the organization, supporting Agile adoption.

• Realized a 15% enhancement in Portfolio Management: Collaborated with the Scrum Masters Community of Practice (CoP), Product Owners, and team members at Siemens Healthineers Healthcare Software to expedite product milestones and enhance Lean Agile portfolio management practices.
• Increased Stakeholder Decision-Making and Visibility by 20%: Utilized data-driven insights, KPIs, and effective Azure Devops dashboard tracking of product metrics to boost transparency and enable informed decision-making throughout the organization, aligning with Siemens Healthineers’ commitment to innovation.
• Enhanced Cross-Functional Collaboration and Scrum Ceremonies by 10%: Established clear objectives and promoted communication to strengthen team unity, foster continuous improvement, and address dependencies within product teams, reflecting Siemens Healthineers’ dedication to collaboration and efficiency.

Team Size: 65+ resources across 20+ groups of stakeholders

Facilitated SAFe® Scrum ceremonies and events, overseeing Team Sync, Iteration Planning, Review, PI Planning, Retrospective, Scrum of Scrums, Inspect and Adapt Workshop, System Demo, and continuous improvement efforts. Engaged in event facilitation, coaching, impediment removal, team protection, collaboration promotion, self-organization fostering, Scrum principle assurance, Product Owner’s guidance, progress tracking, report creation, organizational education, and Agile adoption support.
Optimized Serverless Payment Transactions by 30%: Implemented secure client-only transactions akin to Elavon’s “Payments Insider” portal, reducing costs by eliminating server components and enhancing efficiency in eCommerce transactions and apps.
Accelerated Project Timelines by 15%: By creating comprehensive project reports that meticulously tracked product progress, identified and addressed bottlenecks, and ensured clear and efficient communication with stakeholders.
Enhanced eCommerce Infrastructure by 10%: Integrated Elavon’s transaction history access on Costco.com and Costco.ca, boosting performance and user engagement in alignment with customer portal features.

Team Size: 50+ resources across 15+ groups of stakeholders

Organized and led all Scrum ceremonies, covering Daily Standups, Sprint Plannings, Reviews, System Demos, Backlog Refinement, and Retrospectives. Responsibilities encompassed event facilitation, coaching, obstacle removal, team support, collaboration promotion, self-organization encouragement, Scrum principle assurance, Product Owner’s guidance, continuous improvement, progress tracking, report and dashboard creation, organizational education, and Agile adoption support.
Achieved a 20% increase in Product Transparency: By utilizing tracking and reporting tools such as Jira, Confluence, and Salesforce Commerce Cloud, fostering enhanced collaboration within eCommerce teams across North America and Europe.
Improved Global Cloud Deployments by 15%: Through the strategic use of Jira for backlog grooming, optimized workflows, and successful code releases, facilitating efficient product build-outs on platforms like Salesforce Commerce Cloud.
Facilitated a 10% enhancement in Cross-Functional Collaboration: by coordinating efforts among business, support, and vendor teams, leading to improved software deployments and operational efficiency at a global level.

Team Size: 100+ resources across 25+ groups of stakeholders

Coordinated and oversaw all Scrum ceremonies, including Daily Standups, Sprint Plannings, Reviews, System Demos, Backlog Refinement, and Retrospectives. Duties included facilitating events, coaching, addressing obstacles, supporting the team, fostering collaboration, promoting self-organization, ensuring Scrum principles, guiding Product Owners, driving continuous improvement, tracking progress, creating reports and dashboards, educating the organization, and supporting Agile adoption.
Achieved $6M savings at Verizon: By facilitating the implementation of the Shareable Cloud app’s architecture, optimizing the Shareable Cloud Storage Infrastructure, which accelerated development by 4 months and generated $24M in annual savings.
Assisted with the development and rollout of a Mobile Call Filter Application that contributed $365M in revenue: By blocking over 1.5 billion robocalls and effectively preventing scam calls, enhancing user security.
Revitalized a delayed Advanced Text Messaging Product Launch: By leading cross-functional teams to address dependencies and resolve obstacles, leading to a launch with 640K subscribers, 672K daily messages, and 40K daily transfers in the first quarter.
Oversaw the integration of data into cloud-based data lakes to enable real-time analytics and enhance data-driven decision-making capabilities.

Team Size: 300+ resources across 30+ groups of stakeholders

Coordinated Team syncs, Product Planning, Reviews, System Demos, Backlog Refinement. Duties included facilitating events, coaching, addressing obstacles, supporting the team, fostering collaboration, promoting self-organization, guiding Product Owners, driving continuous improvement, tracking progress, creating reports, educating the organization, and supporting Agile adoption.
Optimized Platform Delivery Through Integration of Cutting-Edge Cloud Collaboration Tools: Deployed Jira Cloud Software, Confluence, Amazon Web Services (AWS), WordPress (WP), and Adobe Experience Manager (AEM).
Achieved 15% Cost Reduction: By transitioning data and applications to Amazon Web Services (AWS), effectively cutting software platform operational costs by 15%.
Advanced Global IT Agile Practices: By driving Agile Scrum and Kanban training across global IT teams, transforming team dynamics, and increasing responsiveness in the IT department while fostering a culture of agility and continuous improvement.
Secured $70K in Project Savings for the World of Coca-Cola Site Form Project: By developing precise project requirements and conducting thorough vendor evaluations. Achieved efficient procurement and effective budget management.