·        Showcased proficiency in coaching Product Managers, Release Train Engineers (RTE) and Scrum Masters, guiding them in applying Lean, Agile, Scrum, Kanban, and XP practices to address specific situations and problem areas.

·        Cultivate a trusting and safe environment, encouraging productive conflict resolution, problem-solving & team health check evaluations.

·        Initiate and drive initiatives to boost organizational efficiency, foster collaboration, and enhance technical excellence in alignment with Agile principles.

·        Nurture team maturity by promoting self-organization and instilling a culture of continuous improvement, resulting in enhanced outcomes and operational efficiency.

·        Collaborate cross-functionally to optimize efficiency, foster collaboration, and achieve overall operational excellence within the organization.

·        Developed self-paced learning curriculum for entry level Lean & Agile material for which 65% of learners said they were able to immediately apply to their current role.

·        Established best practices for documenting goals, product strategic vision, and key performance indicators (KPIs), driving business outcomes and contributing to increased organizational profitability.

·        In collaboration with assigned Scrum Master / Product groups, implemented team maturity model assessments to standardize expectations, facilitating incremental performance improvements for teams.

·        Collaborated cross-functional collaboration to enhance efficiency, break-down silos, and achieve overall operational excellence.

Release Train Engineer (RTE), Training and Coaching in Agile Practices

·        Launched new Agile Release Train (ART or team-of-teams) for the development of a cloud-based loan origination & renewal application shifting from a waterfall-based project to iterative product delivery, resulting in improved speed to market and increased customer satisfaction.

·        Implemented team-of-team processes to maximize alignment, development transparency, and stakeholder communication as a collaborative effort with Scrum Masters & Product Owners.

·        Collaborate with product manager, engineers, and testers within the agile release train to improve delivery pipeline of high-quality releases.

·        Achieved annual savings of $300K by internalizing Product Manager training, concurrently boosting the Net Promoter Score (NPS) by 86 points.

·        Implemented continuous integration testing as well as pre-release end-to-end functionality validation to ensure quality.

·        Aligned standards with the PMO, funding committee and Senior Executive expectations for the successful adoption of product and portfolio practices.

·        Identified and implemented product management practices customized to the team’s specific requirements.

·        Facilitated regular communication and events (Scrum and SAFe ceremonies) with executives, department heads, end-users, and relevant personnel regarding product development initiatives.

·        Outlined & tracked clear milestones, deliverables, risks, dependencies, and a timeline in alignment with the Product Manager and product roadmaps.

·        Nurture team maturity by promoting self-organization and instilling a culture of continuous improvement, resulting in enhanced outcomes and operational efficiency.

·        Acted as the Chief Scrum Master for the team-of-team environment plus filled Product Owner and Scrum Master backup in special need situations or during hiring. Led Scrum of Scrum and Scrum Master alignment.

VP Operational Excellence Practitioner

·        Identified strengths, weaknesses, and areas for improvement in existing processes and workflows in lending and general banking operational support areas.

·        Served as a Scrum Master for organization’s highest priority business process journey reimagination initiatives targeting process optimization & reduction in cost of servicing.

·        Cultivate a trusting and safe environment, encouraging productive conflict resolution and problem-solving.

·        Working with business areas to prioritize requirements and select appropriate technology to deliver effective business solutions and achieve business benefits.

·        Facilitated workshops in process mapping and process re-imagination helping teams implement best practices based on individual situations to maximize results and costs.

·        Assisted managers in applying business agility, Lean, and Operational Excellence practices to non-development work for improved customer experience.

·        Served as Product Owner & Scrum Master (combo role) for internal web-based portal customer service products/tools.

·        Measured product success by usability feedback, and data including user click reduction, uptime, and other product-centric outcomes.

·        Ensured utilization of scrum best practices and Agile ceremonies utilized with a focus on continuous improvement and customer satisfaction.

·        Manage prioritized backlog and maintained delivery commitments that aligned with the product vision while considering people and processes.

·        Facilitate development team ceremonies including backlog refinement, sprint planning, sprint retro, and product demo.

·        Ensure quality delivery by performing integration & pre- and post- deployment testing representing the user actions.

·        Developed and monitored systems functions, including implementation, testing, upgrades, re-engineering, operational reporting, and compliance, to ensure efficiency and quality.

·        Addressed any downtime or system failures immediately along with post-mortem root-cause analysis.

·        Managed vendor and contractor relationships through facilitation & collaboration.

·        Improved visibility of bank card requests which resulted in improved compliance tracking and risk reduction.

·        Acted as a Process Consultant and Business Analyst, also serving as a Scrum Master driving data-driven improvements & facilitating ceremonies.

·        Led a Scrum technical team as a Product Owner, prioritizing product backlog (user stories), overseeing release, and facilitating team & stakeholder communication.